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Join our team in Melksham, UK and help reshape the world of digital.
Together, we work hard, we help each other and we have fun along the way and we need your help doing it.
Who you will be
A driven and self-motivated individual is required to support a wide variety of complex projects in a rapidly growing LED Manufacturing business. No previous experience of the LED Industry is required, but a technical aptitude is a significant advantage.
You will be a talented multitasker, well organized and good at understanding the “big-picture,” whilst also having a keen eye for detail. A strong communicator, who is able to adjust and correspond equally with team members, the Executive Team and particularly clients across Europe, the US and the Middle East. You will work equally effectively under your own initiative as well as part of a team.
You will live locally to Melksham, with ideally no more than a 30 minute commute as on occasion you will be required to come and take delivery of projects to our facility.
You will have exceptional communication skills both written and verbal and comfortable in high pressured situations.
The Role
The scope of the role will be supporting two parts[SD1] of the business. The first will be to support the Delivery Director in the flawless management of the client experience and the administration of our industry leading customer service programme.
What will be involved in this role will be:
Client Management – We pride ourselves on giving our clients the best possible experience from their very first contact with us to the point they have taken delivery of the project. This is where this role will be key. This will involve managing the client satisfaction of the infiLED client base by following up after the delivery and installation of the product to review the experience of the client. This will be through a formal customer satisfaction survey which will be undertaken and the results monitored and fed back into the infiLED quality management process. In addition you will provide marketing support by leveraging the relationships with the client base to ensure he correct level of clients are present at shows.
It is also key to ensure that after every successful installation team our marketing team is engaged to ensensure product images and where possible video captured as well as client testimonials with regards to the infiLED experience.
Monitoring Warranties – infiLED EM has a seamless customer service department, and the level of warranties they provide as standard is very well admired within the industry. These warranties will need to be managed so the client is aware of the start and end date, as well as the terms amongst other things. Upon the warranty approaching its expiry date, the clients will be approached, and offered an additional service level agreement to support their product going forward once out of warranty. The successful candidate will be required to manage this part of the business.
Strong Analysis and Critical Thinking Skills– There is a vast amount of data to be analysed, so it is essential for the candidate to have excellent and proven analytical skills. We monitor trends in sales and performance within the project management lifecycle, and these need to be analysed with the appropriate reports generated and maintained. Once these reports have been produced, new risks and issues could be identified, and as a result, will need to be escalated in a timely fashion.
Quality Management – Monitoring and maintaining the processes and technical documentation for the Project Management and Customer Service functions, ensuring that they are reviewed regularly.
Repairs Administration – infiLED EM offer a full repair service to their clients, so the successful candidate will be responsible for managing this process, under the supervision of the Delivery Director. This process, ensures that each repair is documented, tracked, sent, and returned from the correct repair centre in a timely manner, whilst keeping the client informed throughout.
Excel – Project Management and Customer Support use a great deal of Excel for their day-to-day duties, so it is key that the successful candidate, at the very minimum, has a working knowledge of simple formulas, how to create and maintain Pivot Tables and Look Ups.
Personal Skills
The right candidate for infiLED EM International will be able to demonstrate and give multiple examples at interview of the following personal skills:
Multi-Tasking / Time Management – infiLED EM work in a fast-moving environment, where business drivers can change priorities very quickly and, as such the candidate will need to have excellent multi-tasking and time management skills.
Excellent Computer Skills – infiLED EM operate on a cloud-based system, so the successful candidate is required to have the experience of working with the Microsoft Office 365 (Word, Excel, Powerpoint, Teams) and make full use of this in the day-to-day running of the business.
Good Prioritisation Skills – infiLED EM is a fast paced working environment, and as such, in addition to having excellent multi-tasking skills, the successful candidate will also require the ability to manage priorities, escalate if required and most importantly be comfortable admitting when additional support is required.
Excellent Communication Skills – Excellent communication of all types is at the heart of our business. Your written and verbal communication will be professional and articulate. With regards to your verbal communication you should be comfortable with clients and team members alike and not afraid to address situations where conflict may arise.
Team Player – It is essential that the successful candidate is equally comfortable in working as part of a team, as they are with working under their own initiative.
Job Spec Coming Soon.
Who you will be
A driven and self-motivated self starter who is used to working with multiple projects and as such your multi tasking skills as well as your attention to detail will be exceptional.
No previous experience of the LED Industry is required, but experience in the AV industry is required, preferably strong technical aptitude is a significant advantage, ideally video related.
You will be well organized and good at understanding the “big-picture,” whilst also having a keen eye for detail. A strong communicator, who is able to adjust and correspond equally with team members, the Executive Team and particularly clients across Europe, the US and the Middle East. You will work equally effectively under your own initiative as well as part of a team.
You will be mechanically minded and will have some experience in construction or mechanical engineering roles as this will give you a great deal of insight when undertaking site surveys on the wide variety of areas we work in. In this environment as well as throughout the project lifecycle it is key that you have critical analysis skills that will help you shape solutions.
You will be able to identify, manage and mitigate risks in the solutions you create and the projects you shape. You will be passionate about technology and will be able to translate your ideas into schematics and electrical drawings.
Once you have shaped your ideas for a project you will be meticulous about identifying the variety of costs that will come in delivering the project.
When given a requirement from a client you will be comfortable working with an incomplete picture and assessing the feasibility of projects, able to identify the resources required for projects. You will be innovative in nature, always looking for the next evolution in technology. As a consequence you will be able to distil complex information to others.
Your role will require you to travel internationally, sometimes at short notice, as our client and supplier base is global. You must be able to work away from home for extended periods.
You will have exceptional communication skills both written and verbal and comfortable in high pressured situations.
The Role
Please ensure you enclose a covering letter explaining why you think you are a good fit for the role. Applications received without this will be immediately rejected.
The role will require you to:
1. Have a sound knowledge of direct view LED display products, preferably with 5 years experience in the AV industry
2. Defining scope of projects
3. Define and shape a requirement
4. Technical fault finding and Root cause analysis
5. Assessing feasibility of projects
6. Assess risks and mitigate
7. Have some experience in construction or mechanical engineering roles;
8. Create Schematic and Electrical Drawings
9. Communicate with customers
10. Be able to cost and set budgets for projects
11. Have a basic Electrical Understanding and awareness of regulations
12. Have a knowledge of video playback systems and theory
13. Have experience in the AV industry, preferably video related
14. Ability to use PC based software such as:
a. 2d and 3d CAD Software
b. Video Editing Software
c. Office Software
15. Have a :
a. full UK Driving Licence
b. CSCS card holder (or willing to obtain)
c. IPAF card (or willing to obtain)
d. Forklift licence (or willing to obtain)
e. PASMA (or willing to obtain)
16. Able to work at height
17. Able to travel, nationally and internationally, sometimes at very short notice
18. Ability to understand and distill complex information to others
19. Innovative and imaginative in design concepts
20. Ability to locate and procure cutting edge tech
21. Assessing and defining methods of installation
22. Carry out site surveys to identify pertinent information about upcoming projects
23. Technical fault finding and Root cause analysis
24. Ability to identify resources required for projects
25. Ability to own a project
26. Critical analysis skills
27. Knowledge of peripheral technologies surrounding the LED display market such as software, video control hardware, production technology etc
Personal Qualities
1. Experience of working to deadlines and under pressure
2. Exceptional attention to detail
3. Problem solving
4. Ability to work with half a picture
5. Ability to liaise with clients and with suppliers
6. Excellent verbal and written communication skills
7. Able to work at height
8. Able to travel, nationally and internationally, sometimes at very short notice
9. Ability to understand and distil complex information to others
10. Exceptional Attention to detail
11. Problem solving
12. Ability to work with half a picture
13. Ability to liaise with clients and with suppliers
14. Excellent verbal and written communication skills
15. Ability to identify resources required for projects
16. Critical analysis skills
Job Types: Full-time, Permanent
Salary: Up to £50,000.00 per year
Benefits:
Schedule:
COVID-19 considerations:
Twice Weekly Testing
Experience:
Work remotely:
The Role
Having taken the strategic decision to bring creative in-house, we are looking for you to take ownership on all creative tasks, working with our Marketing Team and Managing Director to deliver top-quality creative material. This is a fantastic opportunity to be one of our Lead Designers and let your creative juices flow whilst using your role to shape the look of the Bendac brand going forward. We are a highly ambitious business and want to continue to maintain our status an industry-leader by growing our company with driven individuals who love what they do.
Key responsibilities
Essential Requirements
Desirable
Benefits
**Please supply a link to portfolio and/or examples of previous design work**
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Benefits:
Schedule:
COVID-19 considerations:
Twice Weekly Testing
Ability to commute/relocate:
Education:
Experience:
Work remotely:
This is the chance to join a highly-visual display technology company specialising in the delivery of premium LED screen-solutions.
The company was founded back in 2016 by father-son duo David and Ben, who have kept the family feel to the company even as the company has grown to become a successful SME. The team are now looking to take the business to the next level and become the number one destination for premium LED display solutions in the UK as well as continuing to expand globally. This is your opportunity to be a part of this stage in the company’s journey to achieve this goal.
Working alongside the Creative & Marketing Team as well as the Managing Director to deliver an innovative, long-term digital marketing strategy. The candidate will work alongside our in-house creatives to produce impactful static & motion graphics to a very high standard. The candidate will have some experience in graphic design and would be competent enough to create static graphics for social media pages as well as for the website and email marketing.
This role will be primarily office-based, although there will be a need to travel to installation sites and exhibitions across the UK and Europe in order to collect collateral for future marketing pieces, so we need the candidate to be willing to travel.
The package will be competitive and includes extras such as private medical insurance.
Responsibilities & Duties:
Required Skills:
Desired Characteristics:
Job Types: Full-time, Permanent
Salary: £24,000.00-£25,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work remotely:
Who you will be
A driven and self-motivated individual is required in a rapidly growing LED Manufacturing business.
You will be a talented multitasker, well organized and good at understanding the “big-picture,” whilst also having a keen eye for detail. A strong communicator, who is able to adjust and correspond equally with team members, the Executive Team and particularly clients across Europe, the US and the Middle East. You will work equally effectively under your own initiative as well as part of a team.
You will have exceptional communication skills both written and verbal and comfortable in high pressured situations. In addition you will have exceptional Excel skills as there will be a significant requirement for data analysis.
The Role
The role will support the Chief Operating Officer in managing the day to day running of the business
What will be involved in this role will be:
1. Logistics – We require a solid international and Uk based partnership network and this will be the challenge to build and maintain for the right candidate.We move a significant amount of goods all around the world and you will be accountable for ensuring all the required docuementian is in place for the goods, that relationships are built with local and international forwarders, you keep on top of challenges that effect the logisitics market. You will have experience in this field of at least 2 years.
2. HR – We are a rapidly growing business and are passionate about managing the performance of our team effectively, from the moment they start in the business. This will mean supporting the recruitment process, with contract creation and ensuring references are collected and new starter details are captured. Once in the business you will manage the induction, ensuring the training plan is created and monitored as well as ensuring regular performance reviews are put in place and documented.
3. Facilities Management – There are a host of activities that are essential to the smooth running of the company. These include:
· Managing company cars to ensure they have all required documentation in place
· Health and Safety – Proactively managing the health and safety portal for the company ensuring:
a) All training is undertaken at the required time, chasing staff and escalating to the management team with a list of what training is outstanding and what proactive actions have been taken to resolve to date.
b) Owning and managing the relationship with the Health and Safety Service supplier.
· Electrical testing – Ensure all office equipment is tested regularly and conformant to the latest standards
· Office Inventory – Ensure all office equipment is security tagged and a full inventory of all equipment is held and reviewed regularly
· Office Supplies – Build relationships with suppliers to ensure that we have the best deals in place for all of the supplies we require. You will also be the central point for all office supply ordering so we can track volume of items and costs associated with them.
· Computers – Technical support for the Team regarding E Mail management, One Drive and SharePoint. The resource will be one of the administrators of the account. This will include ensuring the SharePoint ‘Architecture is correctly documented and maintained.
· Meeting and event planning: The following will be required:
a) Events – Ensure all the needs of an event are managed for the team such as hotels, travel, event tickets.
b) Meetings – All meetings to be minuted and be sent to the meeting attendees by the close of the same business day
c) Tradeshows – Proactively liaise with Marketing to ensure the schedule of events and tradeshows to be attended are in place and that all the requirements for the team to attend e.g. Visas, travel, accommodation in place and that each person has a pack of all their own information and that an Exhibition Lead is identified who will have a list of everyone’s arrangements in case of an emergency
Personal Skills
The right candidate for infiLED EM International will be able to demonstrate and give multiple examples at interview of the following personal skills:
Multi-Tasking / Time Management – infiLED EM work in a fast-moving environment, where business drivers can change priorities very quickly and, as such the candidate will need to have excellent multi-tasking and time management skills.
Excellent Computer Skills – infiLED EM operate on a cloud-based system, so the successful candidate is required to have the experience of working with the Microsoft Office Suite (Word, Excel, Powerpoint, Office) and make full use of this in the day-to-day running of the business.
Good Prioritisation Skills – infiLED EM is a fast paced working environment, and as such, in addition to having excellent multi-tasking skills, the successful candidate will also require the ability to manage priorities, escalate if required and most importantly be comfortable admitting when additional support is required.
Excellent Communication Skills – Excellent communication of all types is at the heart of our business. Your written and verbal communication will be professional and articulate. With regards to your verbal communication you should be comfortable with clients and team members alike and not afraid to address situations where conflict may arise.
Team Player – It is essential that the successful candidate is equally comfortable in working as part of a team, as they are with working under their own initiative.
Job Types: Full-time, Permanent
Salary: Up to £34,000.00 per year
Benefits:
Schedule:
COVID-19 considerations:
Testing twice a week
Experience:
Work remotely:
6 Lancaster Road
Bowerhill Industrial Estate
Melksham, SN12 6SS
+44 1225 700 005
info@bendac.tech
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